Prepaid credit recharge refunds
Refunds are reviewed case by case. If a prepaid credit recharge was successful and the credited balance has not been consumed, users may contact support to request a refund review.
Non-refundable usage
- Consumed prepaid credit, delivered setup-log access, demand-supply records, strategy activation information, record-keeping access, and completed digital service usage are not refundable.
- Gateway charges, taxes, or customer-borne payment charges may be non-refundable depending on payment-provider rules.
- Refunds are not provided for trading losses, market outcomes, or any independent trading decision taken outside the platform.
Failed or duplicate payments
Failed, duplicate, or incorrectly captured payments will be investigated and either added as prepaid credit or refunded after reconciliation with the payment gateway, bank, or payment provider.
Refund timeline
Approved refunds are normally initiated within 7 business days and may take additional time to reflect depending on the bank or payment method.
How to request support
Email info@pkstconnect.in or call +919999323317 with your registered email address, payment date, amount, and payment reference.